Refund Policy

Last updated: February 24, 2026

Overview

This Refund Policy explains when refunds are available for services purchased from RemovePDFPassword.xyz ("we", "our", "us"). Because our services are digital and time‑based, refunds depend on the outcome of processing and the status of your order.

Refund Eligibility

You may be eligible for a refund if:

• We are unable to remove or recover the password for your PDF file after reasonable attempts, and the order is marked as failed.
• A technical issue on our side prevents us from delivering the service.
• You were charged incorrectly due to a confirmed billing error.

Non‑Refundable Cases

Refunds are generally not provided in the following cases:

• The password was successfully removed and the unlocked file was delivered.
• You provided the wrong password, corrupted file, or incomplete details that prevent processing.
• You changed your mind after processing has started (digital service already in progress).
• Delays caused by factors outside our control (e.g., email delivery issues, customer‑side spam filtering).

How to Request a Refund

To request a refund, contact us with your order ID and the email used during checkout:

Refund Processing Time

If your refund is approved, we will process it within 3–7 business days. The time it takes for funds to appear in your account may vary depending on your bank or payment provider.

Chargebacks

If you initiate a chargeback without contacting us first, it may delay resolution. We recommend contacting our support team so we can help quickly.

Changes to This Policy

We may update this Refund Policy from time to time. Updates will be posted on this page and the "Last updated" date will be revised.